These are unprecedented times for our country. Coronavirus (COVID-19) is creating a lasting impact on how we operate. Almost all aspects of everyday life have rapidly changed.
Despite the challenges, we are committed to combining safety standards with banking options to meet your banking needs. We’ve increased the frequency of our sanitization, modified our branches in a way to ensure social distancing best practices, shifted many of our employees to work from alternate locations, expanded the flexibility of our digital solutions to provide you with 24/7 account access, and developed options to offer you loan payment relief. Our team continues to monitor the situation daily and is adjusting as needed.
There’s a lot of uncertainly, and I know it can be unsettling. Despite the feelings of uncertainty, let me offer some thoughts on what I am certain about:
First, Westfield Bank has a solid balance sheet, which allows us to withstand volatility in our business. We entered this crisis with the strongest balance sheet in our history and we remain in a very strong financial position. We will emerge from this situation as an organization able to meet your needs.
Next, I’m certain about our ability to adapt. Nothing about this situation is easy. However, we’re a nimble company, we have the best team in the industry, and I’m confident we will adjust to meet your needs by staying alert, focused, and prepared.
Finally, I’m certain Westfield Bank will make it through this global crisis and emerge with strength.
Westfield Bank will always be a caring organization focused on your needs, our employees, our partners, and the communities we serve. I believe this is more important now than ever.
Thank you for your continued confidence in Westfield Bank. We are here to help you during these challenging times. Reach out if Westfield Bank can help … We’re here for you.
Chairman & CEO