Two new scams involving Amazon and Apple are currently circulating. Following are details regarding these new scams and how to avoid falling victim to them and prevent fraudulent activity to your accounts.
Victims of the Amazon scam will receive a recorded message saying there is a problem with their account such as a suspicious purchase, a lost package, or an order that cannot be fulfilled. Similarly, victims of the Apple scam may receive a call with a recorded message saying there is a problem with their iCloud account or that their account has been breached. With either scenario, the message allows you to press 1 to speak to a representative or provides a callback number. Do NOT take either action. These scammers are attempting to steal your personal information and/or your money.
Follow these instructions if you receive an unexpected call about a problem with any of your accounts:
- DO NOT press 1 to speak to a representative
- DO NOT call a phone number they provide you
- DO NOT provide any of your personal information
- DO NOT allow them into your online banking to “process a refund”
- DO NOT download any apps onto your device
- DO NOT purchase gift cards or send money so they can resolve the issue
If someone tells you not to tell the Bank about this problem or to lie about why you are withdrawing or sending money, that is a sure sign of a scam. They tell you this because they know Westfield Bank will recognize the fraud and stop it.
Neither Apple nor Amazon will call you about problems with your accounts and will not request personal account information.
If you receive an unexpected call like this, hang up. If you think there may be an actual problem with one of these companies, go to the website for that company and use the support function, or call the known support phone number.
If you received a call like this, and gave out information or money, please contact Westfield Bank immediately to speak to a representative and we can take steps to help you prevent further fraud.