How can we help you?

With a Westfield Bank checking or savings account, you have access to your account anywhere and anytime including in-person or digital transactions as well as real-time or scheduled transactions. Find answers to your questions regarding these banking solutions below.

• I have a check I'd like to deposit.
• I'd like to make a cash deposit.
• I'd like to withdraw cash.
• I want to set up a recurring direct deposit.

I have a check I’d like to deposit.

Use the My Westfield Bank app

1. Log in to your My Westfield Bank app. If you haven’t downloaded the app yet, start here
2. Once logged in, select the menu button (≡) in the top left corner of your mobile device
3. Select “Deposit a check” in the expanded menu tab
4. Choose the account you wish to deposit the check under “Deposit To”
5. Enter the exact value of the check in the fillable field under “Check Amount:”
6. Endorse the back of your check and write “For mobile deposit only at Westfield Bank.”
7. Take a photo of the front of your check as well as the endorsed back by selecting “Front of Check” and “Back of Check”
8. Click “Deposit” to confirm your check deposit

Use night drop

Our night drops allow account holders to make check deposits at any hour and are available at all locations with the exception of our Westfield Center location.

1. Bring endorsed checks to a night deposit box located outside a local branch
2. Take an envelope slip from the deposit box
3. Fill in the required information for your deposit directly on the envelope with your name, date, and your account number
4. Place your endorsed checks for deposit inside the envelope and seal
5. Open the drop box drawer and place your deposit envelope into the opening
6. Close the drawer to ensure the safety and security of your deposit

At your local branch

1. Bring your endorsed checks to a local branch
2. Speak with a banker, letting them know you’d like to make a deposit to your account
3. Provide the endorsed checks and your account information
4. Your banker will then confirm your deposit with a receipt

From the drive-thru

1. Bring your endorsed checks to a drive-thru at a local branch (available at our Canton, Medina, Cuyahoga Falls, and Brecksville locations), remaining in your car
2. Pull up to the drive-thru window to speak with a banker, letting them know you’d like to make a deposit to your account
3. Provide the endorsed checks and your account information to the banker through the tube system at the drive-thru
4. Your banker will then confirm your deposit with a receipt

At an ATM

1. Bring your endorsed checks to an ATM near you
2. Insert your bank-issued card and enter your PIN to access your account
3. Select the “deposit” option
4. Choose the account you’d like the funds to be deposited into
5. Type in the deposit amount
6. Insert the checks into the appropriate slot at the ATM machine
7. Confirm the deposit on the ATM
8. Make your receipt selection
9. Take your receipt and remove your card before leaving

Via mail

1. Endorse the checks for deposit by signing the back and writing “For deposit only at Westfield Bank”
2. Write your account number under the endorsement
3. Complete a deposit slip with your account information filled in
4. Place deposit slip and check into an envelope, seal, and add postage
5. Address the envelope to:
   Westfield Bank
   PO Box 5002
   Westfield Center, OH 44251
6. Drop the sealed envelope off at your nearest postal box or office

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I’d like to make a cash deposit.

Use night drop 
Our night drops allow account holders to make check deposits at any hour and are available at all locations with the exception of our Westfield Center location.

1. Bring your cash to a night deposit box located outside a local branch
2. Take an envelope slip from the deposit box 
3. Fill in the required information for your deposit directly on the envelope with your name, date, and your account number
4. Place your cash for deposit inside the envelope and seal
5. Open the drop box drawer and place your deposit envelope into the opening
6. Close the drawer to ensure the safety and security of your deposit

At your local branch

1. Bring your cash for deposit to a local branch
2. Speak with a banker, letting them know you’d like to make a deposit to your account
3. Provide the cash and your account information to the banker
4. Your banker will then confirm your deposit with a receipt

From the drive-thru 

1. Bring your cash to a drive-thru at a local branch (available at our Canton, Medina, Cuyahoga Falls, and Brecksville locations), remaining in your car
2. Take an envelope deposit slip located before the drive-thru window
3. Pull up to the drive-thru window to speak with a banker, letting them know you’d like to make a deposit to your account
4. Provide the cash and your account information to the banker through the tube system at the drive-thru
5. Your banker will then confirm your deposit with a receipt

At an ATM

1. Bring your cash to an ATM near you
2. Insert your bank-issued card and enter your PIN to access your account
3. Select the “deposit” option
4. Choose the account you’d like the funds to be deposited into
5. Type in the deposit amount 
6. Insert the cash into the appropriate slot at the ATM machine
7. Confirm the deposit on the ATM 
8. Make your receipt selection
9. Take your receipt and remove your card before leaving

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I’d like to withdraw cash.

Visit your local branch

1. Visit a local branch
2. Speak with a banker, letting them know you’d like to make a cash withdrawal
3. Provide your account information, identification, and amount you’d like to withdraw to the banker
4. Your banker will then confirm your withdrawal, provide you with your cash, and give you a receipt

Use the drive-thru

1. Visit a drive-thru located at a local branch (available at our Canton, Medina, Cuyahoga Falls, and Brecksville locations), remaining in your car
2. Pull up to the drive-thru window to speak with a banker, letting them know you’d like to make a cash withdrawal
3. Provide your account information, identification, and amount you’d like to withdraw to the banker
4. Your banker will then confirm your withdrawal, provide you with your cash, and give you a receipt 

Use an ATM

1. Visit an ATM near you
2. Insert your bank-issued card and enter your PIN to access your account
3. Select the “Withdraw” option
4. Choose the account you’d like the funds to be withdrawn from
5. Remove your cash from the ATM
6. Make your receipt selection
7. Take your receipt and remove your card before leaving

Over the phone
To request a change order or withdrawal in advance, simply call our Customer Resource Center at 800.368.8930 and provide your account information.  

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I want to set up a recurring direct deposit.

With hard work and dedication, you earn your paycheck. Save time by having your recurring income automatically deposited into the Westfield Bank checking or savings account of your choice. Enjoy the benefits of same-day access to your money on the day it’s deposited, removing any worry about checks getting lost, stolen, or delayed. 

As you set up Direct Deposit with the party making deposits to your account or as you make bill payments online, please note that your Westfield Bank routing number is 041272279. 
 

Starting your financial journey begins with building a diversified portfolio of banking products including checking and savings accounts, CDs, loans, and/or credit cards. Find answers to your questions regarding these banking solutions below.

• I'd like to open a checking, savings, or CD account
• How can I apply for a personal credit card
• I want to apply for a loan.
• How can I apply for overdraft protection on my account?
• How can I apply for an overdraft line of credit?

I’d like to open a checking, savings, or CD account.

Use the My Westfield Bank app for personal accounts

1. Log in to your My Westfield Bank app. If you haven’t downloaded the app yet, start here
2. Once logged in, select the menu button (≡) in the top left corner of your mobile device 
3. Choose “Open an account” in the expanded menu tab
4. Select the account you wish to open and follow the prompts

Open a personal account online

1. Compare our checking, savings, or CD accounts
2. Once you’ve selected an account that fits your needs, click “Open now”
3. Click “Continue” to be taken to the application site
4. Fill out the information on the application site to begin your checking, savings, or CD account

Please note that the paperwork following the opening process will be provided and processed electronically.

Visit your local branch

1. Visit a local branch that’s convenient for you
2. Speak with a banker, letting them know you’d like to open a checking, savings, or CD account
3. Provide your identification and any required minimum opening deposit to the banker
4. Your banker will then walk you through the process and open the account for you

Request information with online chat

Our experienced representatives are here to help you find the answers you're looking for. 

For more information regarding a checking, savings, or CD account, simply chat with our Customer Resource Center online by clicking here, then selecting “Connect now” located under “Let’s Chat”.

Request information through mail

To request more information regarding a checking, savings, or CD account, mail a sealed letter to:

Westfield Bank
PO Box 5002
Westfield Center, OH 44251

Request information over the phone

Our experienced representatives are here to help you find the answers you're looking for. 

For more information regarding a checking, savings, or CD account, simply call our Customer Resource Center at 800.368.8930.

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How can I apply for a personal credit card?

Online 

1. Compare our personal credit card options by clicking here
2. Contact us to get started or download the application
3. Bring the application to a local branch or place the completed form into an envelope, seal, and add postage 
4. Address the envelope:
   
   Westfield Bank
   4809 Dressler Road, NW 
   Canton, Ohio 44718
5. Drop the sealed envelope off at your nearest postal box or office

Chat online 

1. Compare our personal credit card options by clicking here
2. Chat online by clicking here, then selecting “Connect now” located under “Let’s Chat”
3. Let your banker know you’d like to apply for a personal credit card
4. A form will be sent to you via mail or can be downloaded here
5. Once received, fill out the form 
6. Bring the application to a local branch or place the completed form into an envelope, seal, and add postage 
7. Address the envelope:
   
   Westfield Bank 
   4809 Dressler Road, NW 
   Canton, Ohio 44718
8. Drop the sealed envelope off at your nearest postal box or office

Visit your local branch

1. Visit a local branch
2. Speak with a banker, letting them know you’d like to apply for a personal credit card
3. Complete the provided application
4. Your banker will assist you, ensuring your application for a personal credit card is completed and submitted

Use our drive-thru services

1. Visit a drive-thru located at a local branch (available at our Canton, Medina, Cuyahoga Falls, and Brecksville locations), remaining in your car
2. Pull up to the drive-thru window to speak with a banker, letting them know you’d like to apply for a personal credit card
3. Complete the provided application
4. Your banker will assist you, ensuring your application for a personal credit card is completed and submitted

Over the phone

To request more information, call 1.888.833.5584 or our Customer Resource Center at 800.368.8930.
 

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I want to apply for a loan.

Westfield Bank is committed to helping you find the right loan for your needs. We understand that every borrower is different, and we offer a variety of products to meet your unique requirements. By offering the latest in financial tools, we make the process of securing a loan simple and straightforward. 

Apply online 

1. Select a Home Equity Loan, Home Equity Line of Credit, or compare our mortgage loans 
2. Once you’ve selected an account that fits your needs, click “Apply now”
3. Select "Get Started" under the "Loan Center" tab and choose your loan application
4. Fill out the information on the application site to begin your loan application

At your local branch

1. Contact your local branch, letting them know you’d like to apply for a loan
2. Your banker will work with you to schedule an appointment to apply for a loan

Call your loan officer

1. Call your loan officer and request an application for your loan
2. An application will be sent to you via mail
3. Fill out the application 
4. Place the application into an envelope, seal, and add postage 
5. Address the envelope:
   
   For loans, address to:
   Westfield Bank
   PO Box 668
   Westfield Center, OH 44251
6. Drop the sealed envelope off at your nearest postal box or office

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How can I apply for overdraft protection on my account?

At your local branch

1. Visit a local branch
2. Speak with a banker, letting them know you’d like to apply for overdraft protection
3. Provide your account information and identification to the banker
4. Complete the overdraft protection form 
5. Your banker will then submit your overdraft protection form

Over the phone and via mail 

1. Chat with our Customer Resource Center at 800.368.8930, or by clicking here, then selecting “Connect now” located under “Let’s Chat”
2. Let your banker know you’d like overdraft protection
3. An application will be sent to you via mail
4. Fill out the application
5. Place the application into an envelope, seal, and add postage 
6. Address the envelope: 
   
   Westfield Bank
   PO Box 5002
   Westfield Center, OH 44251
7. Drop the sealed envelope off at your nearest postal box or office

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How can I apply for an overdraft line of credit?

At your local branch

1. Contact your local branch, letting them know you’d like to apply for an overdraft line of credit
2. Your banker will work with you to schedule an appointment to apply for a loan

Over the phone and via mail 

1. Call your loan officer and request an application for your overdraft line of credit
2. An application will be sent to you via mail
3. Fill out the application
4. Place the application into an envelope, seal, and add postage 
5. Address the envelope:
   
   Westfield Bank
   PO Box 5002
   Westfield Center, OH 44251
6. Drop the sealed envelope off at your nearest postal box or office

Access to your accounts is at your fingertips with 24-hour banking tools. Whether you want to complete bill or loan payments, initiate wire transfers, or even update your online banking tools such as adding a debit card to your digital wallet, Westfield Bank has the financial solutions to simplify your transactions. Find answers to your questions regarding these banking solutions below.

• How can I automatically manage and pay my monthly utility bills, rent, internet, and more?
• How can I send money to another person?
• How can I make payments on a loan?
• I’d like to request a payoff.
• I’d like to initiate a domestic or international wire.
• How can I add my debit card to a digital wallet?
• Can I make contactless payments?

How can I automatically manage and pay my monthly utility bills, rent, internet, and more?

Enroll in Bill Pay

1. Log in to your online banking account or your My Westfield Bank app. If you haven’t downloaded the app yet, start here
2. Once logged in, expand the menu button and select “Pay my bills” 
3. Review the accounts that are available for Bill Pay usage
4. Click "Sign up for Bill Pay"

Once enrolled, set up recurring payments with Bill Pay

1. Click "AutoPay" to set up automatic payments
2. Fill out the Bill Pay specifics, including payee information
3. When finished, click “Start sending payments”
4. Once set up, a green 'ON' indicator is shown beside the AutoPay link

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How can I send money to another person?

Making a P2P (peer-to-peer) payment is faster and more convenient with our digital tools. 

Use the My Westfield Bank app with Popmoney

1. Log in to your My Westfield Bank app. If you haven’t downloaded the app yet, start here
2. Once logged in, select the menu button (≡) in the top left corner of your mobile device 
3. Select “Pay my bills” in the expanded menu
4. Send money to others by selecting Popmoney and following the prompts 

Use online banking 

1. Log in to your online banking account
2. Select “Pay my bills”
3. Send money to others by selecting Popmoney and following the prompts

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How can I make payments on a loan?

When paying with a Westfield Bank checking account:

Use the My Westfield Bank app

1. Log in to your My Westfield Bank app. If you haven’t downloaded the app yet, start here
2. Once logged in, select the menu button (≡) in the top left corner of your mobile device 
3. Select “Transfers” in the expanded menu
4.  Proceed to “Manage payments and transfers”
5. Select the appropriate account source and payment destination 
6. Choose a scheduling option based on your needs: “Immediate” for a single payment now, “Future” to schedule a single payment later, or “Recurring” to schedule multiple payments over time
7. Finalize your payment by clicking “Submit”

Use online banking 

1. Open the online loan payment portal
2. Select the menu button (≡) in the top left corner of your mobile device
3. Choose “Sign In” and enter your username and password
4. Once logged in, select “Transfers” in the expanded menu
5. Proceed to “Manage payments and transfers”
6. Select the appropriate account source and payment destination 
7. Choose a scheduling option based on your needs: “Immediate” for a single payment now, “Future” to schedule a single payment later, or “Recurring” to schedule multiple payments over time
8. Finalize your payment by clicking “Submit”

Please note that auto loans are not included. 

When paying with a non-Westfield Bank checking account:

1. Visit westfield-bank.com 
2. Select “Loan Payment” in the top right corner of the screen
3. Proceed with payments, following the prompts

Visit your local branch 

1.  Visit a local branch that’s convenient for you
2. Speak with a banker, letting them know you’d like to make payments on your loan
3. Provide your identification, account information, and loan payment to the banker
4. Your banker will then confirm your payment with a receipt

Utilize night drop

Our night drops allow account holders to drop off transactions at any hour and are available at all locations with the exception of our Westfield Center location.

1. Bring your payment to a night deposit box located outside a local branch
2. Take an envelope from the drop box 
3. Fill in the required information for your payment directly on the envelope with your name, date, and your account number
4. Place your loan payment and payment slip inside the envelope and seal
5. Open the drop box drawer and place your sealed envelope into the opening
6. Close the drawer to ensure the safety and security of your payment

Use drive-thru services

1. Bring your loan payment to a drive-thru at a local branch (available at our Canton, Medina, Cuyahoga Falls, and Brecksville locations), remaining in your car
2. Take an envelope payment slip located before the drive-thru window
3. Pull up to the drive-thru window to speak with a banker, letting them know you’d like to make a payment on your loan 
4. Provide the payment in the sealed envelope, your account information, and identification to the banker through the tube system at the drive-thru
5. Your banker will then confirm your payment with a receipt

Mail your loan payment

1. Once you’ve received a blank payment slip, make your check payable to “Westfield Bank” and write your loan account number on the memo line on the check
2. Place your check and payment slip into an envelope, seal, and add postage 
3. Address the envelope:
   
   For mortgage or auto loans, address to:
   
   Westfield Bank
   PO Box 668
   Westfield Center, OH 44251
   
   For Coin Financial, address to:
   
   Westfield Bank
   PO Box 812
   Westfield Center, OH 44251
   
   For premium financing payments, address to:
   
   Westfield Bank
   PO Box 692
   Westfield Center, OH 44251
4. Drop the sealed envelope off at your nearest postal box or office

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I’d like to request a payoff.

Chat with a representative online 

Our experienced representatives are here to help you find the answers you're looking for. 

To request a payoff, simply chat with our Customer Resource Center online by clicking here, then selecting “Connect now” located under “Let’s Chat”.

At your local branch 

1. Visit a local branch that’s convenient for you
2. Speak with a banker, letting them know you’d like to request a payoff on your auto loan, or providing a written request for mortgage and HELOC payoffs
3. Provide your identification and information to the banker
4. Your banker will then confirm your request for payoff

Use drive-thru services

1. Bring your loan payment to a drive-thru at a local branch (available at our Canton, Medina, Cuyahoga Falls, and Brecksville locations), remaining in your car
2. Pull up to the drive-thru window to speak with a banker, letting them know you’d like to request a payoff on your auto loan, or providing a written request for mortgage and HELOC payoffs
3. Provide your identification and information to the banker
4. Your banker will then confirm your request for payoff

Over email

Send an email to [email protected], letting the recipient know you’d like to request a payoff. In a timely manner, our bankers will respond to your email, verifying the payoff request.

On the phone

Our experienced representatives are here to help you find the answers you're looking for. 
To request a payoff, simply call with our Customer Resource Center at 800.368.8930.
To speak with the payoffs line, call 330.722.3776.     

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I’d like to initiate a domestic or international wire.

Use online banking

Note: Only businesses can initiate international wires online. Personal banking customers must visit a branch to initiate international wires.

1. Log in to your online banking account
2. Select “Wires” 
3. Create a "Payee" with all the information listed below

For your convenience when initiating a wire transfer, you’ll need the following information:

• Your Westfield Bank account number
• The recipient’s name
• The recipient’s bank name and address
• The recipient’s bank’s routing number (or institution number)
• The recipient’s bank account number
• You’ll then be able to initiate a domestic or international wire

Visit your local branch

1. Visit a local branch that’s convenient for you
2. Speak with a banker, letting them know you’d like to send an international or domestic wire
3. Fill out a wire transfer form, providing information regarding your wire transfer request along with your personal identification
4. Your banker will then initiate your wire transfer

For your convenience when initiating a wire transfer, you’ll need the following information:

• Your Westfield Bank account number
• The recipient’s name
• The recipient’s bank name and address
• The recipient’s bank’s routing number (or institution number)
• The recipient’s bank account number

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How can I add my debit card to a digital wallet?

Make secure purchases wherever you are directly from your mobile device by linking your Westfield Bank debit card or checking account to your preferred digital wallet (currently supported on Apple Pay, Google Pay, and Samsung Pay). 

To add your debit card to Apple Pay: 

1. Open the “Settings” application on your iPhone
2. Tap “Wallet & Apple Pay”, then “Add Card”
3. Take a picture of your debit card or enter your card details manually, then click “Next”
4. Now, your debit card will appear as an option for payment in Apple’s “Wallet” app
5. Enjoy limitless purchasing power from your mobile devices

To add your debit card to Google Pay: Save, Pay, Manage: 

1. From your mobile device, download and/or open the “Google Pay: Save, Pay, Manage” app (note that “Google Pay” is an old version of the app and should no longer be used)
2. Select “Insights” in the bottom right of the app
3. Tap “Add an account”
4. Next, search and select “Westfield Bank (OH)” 
5. Sign in to your Westfield Bank account and enter your card information
6. Now, your debit card will be linked through Google Pay
7. Enjoy limitless purchasing power from your mobile devices

To add your debit card to Samsung Pay: 

1. From your mobile device, download and/or open “Samsung Pay”
2. Next, tap “Menu” in the top left corner and select “Add card”
3. Then, tap “Add credit/debit card”
4. Follow the on-screen prompts and enter your card details manually
5. Now, your debit card will be linked through Samsung Pay
6. Enjoy limitless purchasing power from your mobile devices

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Can I make contactless payments?

Your debit card is ready for contactless payments. Designed for your convenience, experience swift, secure, and simple transactions as you shop.

Faster checkouts are just the beginning. Your contactless card provides a faster and more convenient way to pay as you shop, travel, and dine. Instead of inserting your debit card or swiping it, contactless cards allow you to simply tap your debit card on the reader to make a purchase. You can use your contactless card anywhere you see the contactless symbol at checkout.

Your card never leaves your hands. In addition to being more hygienic, contactless payments are a safe and secure way to pay. Protected just like EMV chips and PIN payments, your card’s information is shielded as you make purchases. Additionally, no matter how many times you tap a card reader during a transaction, your card will not allow the same payment to occur twice. So, you don’t need to worry about being double charged.  
 

Managing and monitoring your accounts on a regular basis helps to ensure your financial health. Westfield Bank provides the tools to help you control and monitor your accounts such as, reviewing recent banking activity, checking account balances, or changing online banking settings. Find answers to your questions regarding these banking solutions below.

• How can I review my recent banking activity?
• How can I check my account balances?
• I want to add or change account signers.
• I want to change my online banking settings.
• I need assistance with my debit card.
• I’d like to order checks.

How can I review my recent banking activity?

Use online banking

1. Log in to your online banking account
2. View an overview summary by clicking “Accounts summary” or choose “Account activity” to locate transactions
3. Review your recent banking activity

Use the My Westfield Bank app

1. Log in to your My Westfield Bank app. If you haven’t downloaded the app yet, start here
2. Once logged in, select the menu button (≡) in the top left corner of your mobile device 
3. Select “Accounts” in the expanded menu
4. View your recent banking activity

Chat with a representative online

Our experienced representatives are here to help you find the answers you're looking for. 

To review recent banking activity, simply chat with our Customer Resource Center online by clicking here, then selecting “Connect now” located under “Let’s Chat”.

Visit a local branch

1. Visit a local branch that’s convenient for you
2. Speak with a banker, letting them know you’d like to review your recent banking activity
3. Provide your identification and account information to the banker
4. Your banker will then provide you with your recent banking activity 

Use drive-thru services

1. Visit a drive-thru at a local branch (available at our Canton, Medina, Cuyahoga Falls, and Brecksville locations), remaining in your car
2. Pull up to the drive-thru window to speak with a banker, letting them know you’d like to review your recent banking activity 
3. Provide your identification and account information to the banker
4. Your banker will then provide you with your recent banking activity 

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How can I check my account balances?

Use the My Westfield Bank app

1. Log in to your My Westfield Bank app. If you haven’t downloaded the app yet, start here
2. Once logged in, select the menu button (≡) in the top left corner of your mobile device 
3. Select “Accounts” in the expanded menu
4. Choose your account to view the balance 

Use online banking

1. Log in to your online banking account
2. Check your current balance by locating both your "Current" and "Available" balances

Chat with a representative online 

Our experienced representatives are here to help you find the answers you're looking for. 

To check your account balances, simply chat with our Customer Resource Center online by clicking here, then selecting “Connect now” located under “Let’s Chat”.

Visit your local branch

1. Visit a local branch that’s convenient for you
2. Speak with a banker, letting them know you’d like to check your account balance
3. Provide your identification and account information to the banker
4. Your banker will then provide you with your account balance 

Use the drive-thru

1. Visit a drive-thru at a local branch (available at our Canton, Medina, Cuyahoga Falls, and Brecksville locations), remaining in your car
2. Pull up to the drive-thru window to speak with a banker, letting them know you’d like to check your account balances 
3. Provide your identification and account information to the banker
4. Your banker will then provide you with your account balances

Use an ATM near you

1. Visit an ATM near you
2. Insert your bank-issued card and enter your PIN to access your account
3. Select the “Balance” option
4. Review your account balances 
5. Continue with another type of transaction or log out of your account
6. Take any receipts and remove your card before leaving

Over the phone

Our experienced representatives are here to help you find the answers you're looking for. 
To check your account balances in real time, call 1.888.833.5584 or call our Customer Resource Center at 800.368.8930 and provide your account information.  

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I want to add or change account signers.

Visit your local branch

1. Visit a local branch
2. Speak with a banker, letting them know you’d like to add or change account signers
3. Provide your account information and identification to the banker
4. Your banker will provide a form to be signed or, in the case of adding signers, the form must be signed by all parties involved

Over the phone and via mail

1. Call our Customer Resource Center at 800.368.8930 or chat online by clicking here, then selecting “Connect now” located under “Let’s Chat”
2. Let your banker know you’d like to add or change account signers
3. An application will be sent to you via mail
4. Fill out the application 
5. Place the application into an envelope, seal, and add postage 
6. Address the envelope:
   
   Westfield Bank
   PO Box 5002
   Westfield Center, OH 44251
7. Drop the sealed envelope off at your nearest postal box or office

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I want to change my online banking settings.

Use the My Westfield Bank app

Change your online banking password, manage alerts, update/change contact information, stop payments, add travel notifications, deactivate lost card, and manage your bill payments through the My Westfield Bank app. 

Access banking services with the steps below:

1. Log in to your My Westfield Bank app. If you haven’t downloaded the app yet, start here
2. Once logged in, select the menu button (≡) in the top left corner of your mobile device 
3. Select “Banking Services” in the expanded menu tab
4. Select the topic you need assistance with and follow the prompts

Use online banking

Change your online banking password, manage alerts, update/change contact information, stop payments, add travel notifications, deactivate lost card, manage your bill payments, opt in for e-Statements, view check images, and begin initial setup for Bill Pay with online banking.

1. Log in to your online banking account
2. Select “Accounts”
3. Choose from the listed services or click “Banking service center” 
4. Click the topic you need assistance with and follow the prompts

Use online chat

To change your online banking password, simply chat with our Customer Resource Center online by clicking here, then selecting “Connect now” located under “Let’s Chat”.

Over the phone

Call our Customer Resource Center at 800.368.8930 to change your password.
 

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I need assistance with my debit card.

Use the My Westfield Bank app

Set spending alerts, freeze/unfreeze your card, and add travel notifications via the My Westfield Bank app.

1. Log in to your My Westfield Bank app. If you haven’t downloaded the app yet, start here
2. Once logged in, select the menu button (≡) in the top left corner of your mobile device 
3. Select “Banking services” in the expanded menu tab
4. Select the topic you need assistance with and follow the prompts

Use online banking

Set spending alert and freeze/unfreeze your card with online banking.

1. Log in to your online banking account
2. Select "Banking service center"
3. Click the topic you need assistance with and follow the prompts

Chat online

Review transactions and request a new card with online chat. 

Simply chat with our Customer Resource Center online by clicking here, then selecting “Connect now” located under “Let’s Chat”.

Visit your local branch

Request a replacement card, overdraft protection, change your PIN, and file a dispute at your local branch.

1. Visit a local branch
2. Speak with a banker, letting them know of your request for assistance
3. Provide your account information and identification to the banker
4. Your banker will assist you, providing information to resolve your request                                                          

Visit an ATM

1. Visit an ATM near you 
2. Insert your bank-issued card and enter your PIN to access your account
3. Select “More Options” 
4. Choose the option to “Change PIN”
5. Enter in your new PIN and confirm your request 
6. Once completed, log out and remove your card before leaving

Over the phone

Call 1.888.833.5584 for a transaction review or call our Customer Resource Center at 800.368.8930 for additional information.
 

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I’d like to order checks.

Chat online

1. Chat online by clicking here, then selecting “Connect now” located under “Let’s Chat”
2. Let your banker know you’d like to order or reorder checks
3. Provide account information and payment

Visit your local branch

1. Visit a local branch
2. Speak with a banker, letting them know you’d like to order or reorder checks
3. Provide your account information and payment to the banker
4. Your banker will assist you, providing you with new checks

Use the drive-thru

1. Visit a drive-thru located at a local branch (available at our Canton, Medina, Cuyahoga Falls, and Brecksville locations), remaining in your car
2. Pull up to the drive-thru window to speak with a banker, letting them know you’d like to order or reorder checks
3. Provide account information and payment to the banker
4. Your banker will then confirm your purchase and you will receive your checks in the mail in 7-10 business days

Use night drop

Our night drops allow account holders to drop off transactions at any hour and are available at all locations with the exception of our Westfield Center location.

1. Visit a night deposit box located outside a local branch
2. Take an envelope slip from the deposit box 
3. Place your check re-order slip inside the envelope and seal
4. Open the drop box drawer and place your sealed envelope into the opening
5. Close the drawer to ensure the safety and security of your order

Over the phone

1. Call our Customer Resource Center at 800.368.8930
2. Let your banker know you’d like to order or reorder checks
3.  Provide account information and payment

Via mail 

1. Complete your check re-order slip
2. Place the slip and payment into an envelope, seal, and add postage 
3. Address the envelope:
   
   Westfield Bank
   PO Box 5002 
   Westfield Center, OH 44251
4. Drop the sealed envelope off at your nearest postal box or office